Shipping & Returns

 < Please expect a 1-2 day delay in receiving your items during this busy festive period >

Shipping on Scented Container Candles

All orders received on scented container candles will be dispatched within 24 hours and shipped 2nd class Signed via Royal Mail.

 

Shipping on Hand Carved Pillar Candles

All orders received on hand carved pillar candles will be dispatched within 72 hours and shipped 2nd class Signed via Royal Mail.

Please be aware Islands offshore or Scottish Highlands may receive items later. Please contact for further information. 

Commissions

Commissions on hand thrown candle vessels and ornaments to be confirmed upon asking. 

Collection

We are more than happy for you to come and collect your items from our workshop. We accept cash and most major credit/debit cards. Please contact us to arrange this. 

 

*Free delivery on UK mainland orders exceeding £50.00

 

Returns

If for any reason you not entirely satisfied with your purchase please let us know. 

 

You can return the item unused and in its original packing back to us for a full refund. Please note the original charge on delivery will not be refunded and return shipping to be covered by yourself. Damaged items will not be credited. Please ensure to return your item within 28 days of purchase. 

 

If the item arrived damaged or not as advertised please let us know as soon as possible, we can arrange a replacement or full refund.

 

We are confident our products will meet your expectations however the odd exception may slip past us, if for any reason you are unhappy with your purchase let us know via email or telephone, no quibbles, we will rectify any issue post-haste!